Payouts, your balance and fees

Everything Stripe knows about your money is shown in Vylan, so you never need to open Stripe to find out where a payment is. Open Collections under Revenue: the figures at the top are your payouts, and View payouts lists every one.

From your client's payment to your bank

1. Your client pays. The invoice shows as paid in Vylan straight away.
2. The money is Incoming. Stripe holds it for a short time before releasing it. Incoming is that money, after fees.
3. It becomes Available. Released money waits for your next payout. Available is that amount.
4. Stripe sends a payout. Released money is batched and sent to your bank, normally once a day. Next payout shows the amount and the day it is expected. Before Stripe has created the payout it is marked Upcoming and the date is an estimate.

Every date on these screens is the day the money is expected in your bank account, not in Stripe. It is Stripe's estimate, and some banks take a little longer to show a deposit after they receive it.

Where payouts go, and how often

Payouts go to the bank account in Settings, then Payments, under Account details, where you can also change it. Stripe sends them automatically, every day unless you have chosen a weekly or monthly schedule, or manual payouts (below). Your Payments settings also hold the full history of payouts and the schedule itself. Money normally reaches your bank a few days after a client pays: Stripe sets that delay, and it is longer while an account is new.

Manual payouts

On a manual schedule nothing goes to your bank on its own. Released money stays in Available until you send it, from Settings, then Payments, under Payout schedule and history, where you can also switch back to automatic payouts. Collections says so on Next payout and shows how much is waiting to be sent. Incoming money can't be sent until it is released.

Your first payout takes longer

For a new account, Stripe holds the first payout for about 7 to 14 days after your first payment. It is a standard safety check and nothing is wrong. Vylan shows the amount and the expected date while you wait. After the first one, payouts follow the normal schedule.

What is taken off the top

Stripe charges a processing fee on each payment, before the money reaches you. Its standard rates in Canada:

• Canadian credit and debit cards: 2.9% + $0.30.
• Cards issued outside Canada: an extra 0.8%.
• Bank debit (pre-authorized debit): 1% + $0.40, never more than $5.

Vylan adds no fee of its own. To see exactly what came off one payment, open the invoice: its Payments card shows the Processing fee and what You receive. To see what went into a payout, open it from Payouts and choose Show what was in this payout.

When a payout is held

• Details needed. Stripe needs more information about your business before it can pay you. Collections says Payouts are paused, shows how much is being held and the date it is needed by, and the owner gets Finish account details, which opens the form in Settings.
• Account under review. Stripe is checking the account and there is nothing for you to do. Clients can still pay you; the money is kept and sent once payouts are turned back on.
• Details due soon. Payouts are still running, but Stripe has asked for something by a date. Send it before then and nothing pauses.
• More details later. Payouts are running, and your payment account will ask for a few more details later on, often once you are paid more. Adding them now, in Settings, then Payments, keeps payouts from pausing when they become due.
• A payout didn't reach your bank. The bank sent it back, or it was cancelled before it arrived. The money is back in your balance, and Collections gives the bank's reason when there is one. Check the bank account in Settings, then Payments, under Account details; once it can receive money, payouts go out again.
• Account stopped. Your payment account has been stopped, and adding details won't turn it back on. Collections says Your payment account is stopped, and the owner gets Contact support: Vylan support will help with what happens next.

Held money is never lost. It stays in your balance and goes to your bank in the first payout after the hold ends, or, on a manual schedule, when you next send one. A stopped account is the exception: its money stays in the balance, and nothing is sent until support has helped you sort it out.

If Available goes below zero

A refund or a dispute bigger than what is waiting to be paid out leaves you owing Stripe. Available then shows a negative amount, and Stripe takes it from your next payments before paying you again.