Raising prices on agreements
Raise the repeating prices on agreements your clients already accepted, from a date you choose. Each client is emailed first.
A service your client agreed to is never edited underneath them. When your prices go up, raise them from a date: the agreement stays as it was signed, and from that date its repeating services bill at the new price.
Raising them
- On the Engagements list, tick the agreements to raise.
- Press Raise prices in the bar at the bottom.
- Type the percentage, and switch on Round to whole dollars if you want neat prices. It is the same control as a draft's Raise prices and the renewals window.
- Pick the day under New prices start.
- Press Show me the new prices to see every price before and after, grouped by client and agreement, then Apply the increase.
Only repeating services whose billing has started are raised. Agreements with nothing to raise are listed under the preview with the reason, such as not accepted yet or no repeating services.
Who is told, and when
- Every client is emailed first, once per agreement: each service, its price before and after per billing period, and the day the new prices start. You can reword the email in Templates, under Emails, Payments.
- Automatic payments change only after your firm's notice — 30 days for individuals and 14 for businesses unless you change them in Settings, under Payments, Notice before a price raise — even if you picked an earlier day. From then on they are charged at the new price, with the usual receipts.
- Services you bill by hand can start as soon as today; their invoices show the new price from that day.
A raise is only billed once its email has gone out. If an email can't be sent, that client's raise waits: the result screen says so, and Try again sends it without raising anything twice.
Seeing and cancelling a raise
Open the service from the client's Services tab: its summary shows the price before and after, from when, and when the client was emailed. Until the new price starts, Cancel raise calls it off. The client keeps their price and isn't emailed. Every raise also appears in the activity log.
To change anything else about a service, like what it includes or how often it bills, renew the agreement: the client accepts the new one. To change one payment only, use Edit item on the client's billing schedule.