Ask Vylan
An assistant inside the app that answers questions about how Vylan works, so you do not have to leave what you are doing.
Ask Vylan is the panel inside the app. It answers questions about the product — how to send an engagement, what a setting does, where something lives — and questions about your own firm's work.
Using it
Open it from the Help item in your account menu, and ask in your own words, in English or French.
It can look at your actual work
This is the part most people do not realise. It reads your firm's real engagements and documents, so you can ask about the job rather than about the software:
- "How is the Smith T1 going?"
- "What is this client still missing?"
- "What got uploaded this week?"
- "Which engagements are overdue?"
It is faster than going to find the screen, and it is often faster than remembering which screen it was.
What it is for
Questions about Vylan, and questions about your work in it. It is not a tax adviser and it will tell you so: it can describe what a T1135 is, but not whether you need one. That line is deliberate.
It can be wrong
It is an AI, and it says so itself in the panel. For anything that matters, and especially for anything about your account or your billing, email hello@vylan.app and get an answer from a person.
This help center, or the assistant?
The assistant is faster for a quick question while you are mid-task. This help center goes deeper, is written by a person, gets checked, and does not guess. If the two ever disagree, believe this one and tell us.
Found a bug or want to argue for a feature? The same panel sends feedback straight to the founders.